Personal Chef Service Agreement
Menu Planning and Proposals:
Chef Rachael will collaborate with you, the client, on a custom-curated menu proposal based on the information provided in your client questionnaire. For quality control purposes, Chef Rachael asks that the client/chef correspondence be in writing via email. Proposals are to be confirmed 2-14 days before your service date. Failure to do so will be considered a last-minute cancellation (see cancelation fees in Terms of Service). Menu planning, correspondence, travel fees and the sourcing of ingredients are included in the client’s quote. All of the agreed upon menu items are subject to change from the initial menu due to ingredient availability, quality, or other unforeseeable factors. Chef Rachael sources organic ingredients first, then local/sustainable from local small businesses and Martins. Please inform her if you would prefer them to frequent a different store. In some cases, it is necessary to supplement ingredients from your neighborhood grocery stores, specialty food stores, and farmers markets.
Chef Rachael will promptly arrive to your home at the agreed-upon time on the agreed-upon date(s). She will need full access to the cooking area for an estimated 2-5 hours. Please make your home accessible to your chef on the scheduled cook-date. If for some reason, your chef cannot access your home (locks were changed, tricky pets, etc...) you will be charged as a last-minute cancellation and will be expected to reimburse for the cost of your groceries. Clients, children, pets and other distractions should be out of the kitchen area on all scheduled cook-dates. We respectfully request that the client allow the chef to perform their professional services without interruption.
Please provide two weeks of advanced notice if you choose to cancel a cook-date. Chef Rachael realizes that not everything always goes to plan (please see Terms and Conditions for cancellation details).
Chef Rachael takes great pride in her work and promises to respect you, your home and your equipment. She will leave her work space as clean as they found it, remove her personal equipment, and put away all leftover groceries. Please make sure your kitchen area is clean and ready for her on her scheduled cook-date and that your equipment is ready for use. If Chef Rachael arrives to an unsuitable work space, she will document the area with a photo(s) and a cleaning fee of $50 will be added to the invoice for that service date. If the kitchen does not meet basic health code standards (i.e. no running water, no electricity, etc...) she will prepare and store what she can, you will be charged the hourly rate and reimburse for groceries.
If meal prepping, your meals will be packaged and supplied with suggested heating and serving instructions for your convenience. Although Chef Rachael tries her best, the instructions are subject to inaccuracies due to inconsistent oven temperatures, type of equipment, etc. Instructions may also be written-in on printouts due to changes in the dish and how it was stored on-site. Chef Rachael reserves the right to throw away food that the she deems to be unfit for consumption. This may include the previous weeks meals she prepared. Chef Rachael is not to be held liable if you choose to ignore common food safety practices by not storing, defrosting, reheating or using proper sanitation in regards to your meals. If you chose to have your meals prepared in a commercial facility and delivered, she cannot guarantee allergen-free meals.
Invoices and Accepted Payment Options:
Invoices are sent from Indulgence By Rachael, LLC through Intuit (Quickbooks) via email after the service date. A penalty of five dollars ($5) per day will be applied to all invoices outstanding after two (2) weeks following the conclusion of an event. Accounts not paid within thirty (30) days are referred to an attorney or collection agency for collection. Checks and direct bank transfers are preferred forms of payment. Indulgence By Rachael, LLC accepts all major credit cards. If you choose to pay by credit card, the client is responsible for the Square convenience charge which will be added to the total. She does not accept Venmo, PayPal or Stripe payments.